MAQ After-Sales Service & Warranty Policy
Every model includes a 3-year hardware warranty, with all repairs completed locally in Taiwan. This page covers pickup/delivery, repair fees, and our Premium warranty plan.
Warranty Overview
3-Year Hardware Warranty
Every model includes a 3-year hardware warranty at no extra cost, with MAQ as your single point of contact for the entire system.
Local Repairs in Taiwan
All repairs are completed in Taiwan for fast, reliable service. System issues can often be resolved remotely, and we keep spares on hand for key components whenever possible.
Authorized Local Parts
All components are sourced through authorized Taiwan distributors. Each brand's original warranty terms apply, and you can also use their local authorized service centers.
Warranty Pickup & Delivery Fees
- Shipping costs are borne by the customer.
- MAQ dedicated vehicle: from NT$400 one-way within Taipei City; from NT$600 one-way within New Taipei City.
- Courier shipping: approximately NT$300 one-way nationwide (box packaging required; a dedicated shipping box can be purchased from the courier).
- Service area: Taiwan, Penghu, Kinmen, and Matsu.
- We only accept repairs for products purchased from MAQ; please remove any components not sold by MAQ before shipping.
Please back up your data before sending a drive in for repair — we do not warranty the data stored on any drive.
After-Sales Service & Repair Fees
- If a product defect or shipping damage is found on a new unit, parts can be replaced with new ones within 7 days of delivery.
- In-warranty part replacement labor: from NT$800 per visit.
- Out-of-warranty inspection/hardware replacement labor: from NT$2,000–9,000 per visit (depending on the component).
- Data backup: from NT$3,000–10,000 (depending on data volume).
- On-site setup service (hardware, software, system): NT$3,000/hour within Taipei and New Taipei; NT$6,000/hour elsewhere in Taiwan.
- On-site service is available only for computers purchased within the past year; we are unable to provide on-site service beyond that period.
MAQ Premium Warranty Service (Additional Fee)
Add 20% of the total purchase price to a new order for 3 years of Premium warranty service, moving to a subscription after year three. For teams without in-house IT support, any technical issue can seriously disrupt work — Premium warranty exists for exactly this reason.
8×5 Remote Support
Get remote connection support whenever you need it, Monday to Friday, 10:00–19:00 (excluding national holidays).
Priority Handling
A dedicated specialist gives your issue priority service and an immediate response.
Next-Business-Day On-Site Service
When a hardware issue can't be resolved remotely, there's no need to ship it in for repair — a technician arrives on-site by the next business day.
Loaner Computer Service
If your computer cannot be repaired within three days, MAQ provides a temporary loaner (comparable specifications) within the following two business days so your work isn't interrupted. Once the original unit is repaired, we'll schedule an on-site visit to swap it back.
System Installation / Upgrade Service Fees
- OS installation/upgrade (single system): NT$500/visit within 1 year of purchase; NT$800/visit for 1–3 years; NT$1,200/visit for 3–5 years; NT$1,600/visit for 5+ years.
- Software installation service: NT$2,500/visit for the first hour; an additional NT$1,500 for each hour beyond that.
- A valid license is required for any software or OS installation service.
Need a Repair or Have a Warranty Question?
We start with remote diagnostics — most issues don't require moving your machine.